Frequently Asked Questions
Answers to the questions we hear most often at O’Donnell Family Dentistry in Lynchburg, VA. Don’t see your question here? Call (434) 385-8888.
Below are answers to the questions Lynchburg families ask us most often. The list is organized by topic. If you can’t find what you’re looking for, the fastest way to get an answer is to call the office at (434) 385-8888.
General Questions
What are your office hours?
Our office is open Monday through Thursday from 7:30 a.m. to 5:00 p.m., with some Saturdays from 9:00 a.m. to 3:00 p.m. We are closed Friday and Sunday. For voicemail messages left after hours, we return calls the next business day.
Where is O’Donnell Family Dentistry located?
Our office is at 3704 Old Forest Road, Suite A, Lynchburg, VA 24501. We are close to the Wiggington Road intersection and have easy access to the Lynchburg Expressway.
Are you accepting new patients?
Yes. O’Donnell Family Dentistry welcomes new patients. The fastest way to schedule your first appointment is to call (434) 385-8888. The team will verify your insurance, answer any questions, and get you on the calendar.
How often should I visit the dentist?
Most patients should see the dentist every six months for a routine cleaning and exam. Children should visit by their first birthday or six months after their first teeth come in. Regular visits give us the chance to detect and treat any issues before they become serious problems.
Insurance and Payment
What insurance do you accept?
We accept most major dental insurance plans. Before your appointment, the team verifies your coverage so you know what’s covered before any work begins. To verify whether we accept your specific insurance, call (434) 385-8888.
Do you accept Medicaid?
Dr. O’Donnell is not a Medicaid provider and cannot see patients insured by Medicaid or Medicaid products. However, we do accept most major dental insurance plans and offer flexible payment options including CareCredit financing. Please contact our office at (434) 385-8888 to verify your specific insurance coverage.
What if I don’t have dental insurance?
No insurance? No problem. We offer competitive self-pay rates and flexible payment options, including CareCredit financing. Ask about our new patient specials when you call. We discuss costs openly before any treatment begins so there are no surprises.
Do you offer financing?
Yes. We accept CareCredit, which lets patients pay for treatment over time with flexible payment plans. The team can walk you through the application process at your appointment. For larger treatment plans, we can also discuss how to phase work to fit your budget.
Emergency Dental Care
Do I need to call before coming in for a dental emergency?
Yes. Always call (434) 385-8888 before coming in for an emergency. Calling first lets the team prepare for your arrival, make sure Dr. O’Donnell is ready to see you, and reduce your wait time once you get to the office. If you walk in without calling, we may not be able to see you the same day.
Do you see dental emergencies on Saturdays?
We see emergencies during regular office hours, including on some Saturdays when the office is open. For after-hours or Sunday emergencies, please leave a voicemail at (434) 385-8888 and we’ll return your call as soon as possible. For severe pain or injury that cannot wait, seek care at the nearest emergency room.
What counts as a dental emergency?
Common dental emergencies include severe tooth pain, knocked-out teeth, broken or cracked teeth, lost fillings or crowns, swelling or signs of infection, and bleeding that does not stop. When in doubt, call us at (434) 385-8888 and the team will help you decide whether you need to be seen the same day.
Services
What services does O’Donnell Family Dentistry offer?
We provide general, family, restorative, and cosmetic dentistry. Services include dental exams and cleanings, dental X-rays, oral cancer screenings, fillings, crowns, bridges, dental implants, dentures, tooth extractions, Valplast flexible partials, teeth whitening, porcelain veneers, clear aligner braces, pediatric dentistry, and emergency dental care.
Do you do root canals?
We do not perform root canal therapy at this office. If you need a root canal, we can refer you to a trusted endodontic specialist in the Lynchburg area for that part of your care, then handle any follow-up restoration (such as a crown) ourselves.
Do you offer sedation dentistry?
We do not offer sedation or sleep dentistry. For patients who feel nervous about dental visits, Dr. O’Donnell and the team focus on clear communication, gentle technique, and taking the time to explain each step so patients understand what is happening and why. If you have significant dental anxiety, please let us know when you schedule and we will make sure your appointment is set up accordingly.
Bilingual Care (Spanish)
Does anyone at O’Donnell Family Dentistry speak Spanish?
Yes. Dr. O’Donnell speaks Spanish and provides dental care in both English and Spanish. Spanish-speaking patients can discuss their concerns, ask questions, and understand their treatment plan in the language they prefer. Se habla español. Llame al (434) 385-8888.
¿Puedo hacer una cita en español?
Sí. Dr. O’Donnell habla español y atiende a sus pacientes en español. Para programar una cita, llame al (434) 385-8888. El personal le ayudará a programar su visita y a verificar su seguro dental.
New Patient Questions
What should I bring to my first appointment?
Please bring a valid photo ID, your dental insurance card (if applicable), a list of any current medications and known allergies, recent X-rays or dental records from a previous dentist (if available), and a list of any dental concerns you would like to discuss. Patients under 18 must be accompanied by a parent or legal guardian.
What happens during a new patient exam?
Your first visit includes a comprehensive oral exam, dental X-rays if you don’t have current ones, and in most cases a cleaning. Dr. O’Donnell discusses what he found, answers your questions, and recommends next steps. There is no pressure to accept treatment. Most new patient appointments take 45 to 60 minutes.
How do I schedule a first appointment?
Call (434) 385-8888. The team prefers phone calls because we can verify your insurance, answer your questions, and get you on the schedule in one quick conversation. If you reach voicemail, leave your name and a callback number and we will return your call the same business day.
Have Another Question?
If your question is not answered here, the fastest way to get information is to call (434) 385-8888. The team is happy to help. We are located at 3704 Old Forest Road, Suite A, Lynchburg, VA 24501. Se habla español. Llame al (434) 385-8888.
Phone: 434-385-8888
Se habla español. Llame al (434) 385-8888.
Address: 3704 Old Forest Rd Ste A, Lynchburg, VA 24501
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